Privacy Policy
We at Sterling Specialty Pharmacy (“Sterling Specialty Pharmacy,” “us,” “we”) are committed to protecting your privacy. This Privacy Policy describes Sterling Specialty Pharmacy’s privacy practices, including its policy for information received about you during visits to SterlingSpecialtyPharmacy.com and any affiliated websites that refer to this website (collectively, the “Website”). By using the Website, you consent to the data practices described in this Privacy Policy. If you do not agree with the data practices described in this Privacy Policy, you should not use the Website.
Cookies. We use cookies, and other technologies from third-party providers such as Google Analytics, or Facebook, to help you personalize your online experience, for better targeted advertisements across different platforms, and for marketing purposes. Google Analytics is used to monitor activity on our website. Google Analytics Remarketing may also be used to display advertisements across the web to users who have visited our site. You can opt out of this tracking at any time by using Google’s current opt-out setting here. You can review Google’s own privacy policy here. A cookie is a text file that is placed on your hard disk by a Web server. Cookies are not used to run programs or deliver viruses to your computer. Cookies are uniquely assigned to you and can only be read by a Web server in the domain that issued the cookie to you. One of the primary purposes of cookies is to provide a convenience feature to save you time. The purpose of a cookie is to tell the Web server that you have returned to a specific page. For example, if you personalize pages on our Website, or log in to our portal(s), a cookie helps us to recall your specific information on subsequent visits. When you return to the same Website, the information you previously provided can be retrieved, so you can easily use the customized features. The information generated by the cookie about your website experience is sometimes transmitted to Google, and other vendors.
You have the ability to accept or decline cookies. Most Web browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies if you prefer. If you choose to decline cookies, you may not be able to fully experience the interactive features of the Sterling Specialty Pharmacy portals or the Website. Sterling Specialty Pharmacy keeps track of the pages you visit within the Website, in order to determine what portion of the Sterling Specialty Pharmacy Website or portal(s) is the most popular or most used. This data is used to deliver customized content and promotions within the Website and portal(s) to members whose behavior indicates that they are interested in a particular subject area.
Here are the cookies we use.
- Google Analytics (opt out here)
- Google Ads
- Cookie Notice
Connected Third Parties.
- Google Analytics
- Google Ads
- Google Tag Manager
- WordPress
- GoDaddy
- Cookie Notice
Navigational Information. If you access or use the Website without using one of our online services or providing your personal information, we do not collect or store information that will identify you. However, we may collect and store other information such as the name of your Internet Service Provider, the referral website, requested pages including date and time of requests, and other information (“Navigational Information”) to generate statistics and measure site activity to improve the usefulness of customer visits. If you later provide Personal Information, this information may become linked with any Personal Information that you later provide.
We may collect demographic information, such as your ZIP code, age, gender, preferences, interests, and favorites using log files that are not associated with your name or other personally identifying information. There is also information about your computer hardware and software that is automatically collected by us. This information can include: your IP address, browser type, domain names, access times, and referring website addresses. This information is used by Sterling Specialty Pharmacy for the operation of the portals, to maintain quality of the portal information, and to provide general statistics regarding use of the Website. For these purposes, we do link this automatically collected data to Personal Information such as name, email address, address, and phone number.
Personal Information. In addition, we may request information, including, but not limited to, your name, mailing address, email address, or phone number (“Personal Information”), to provide you with a service or correspondence (such as promotional material) or to respond to questions or comments you send us. Personal Information can also include information about any transactions, both free and paid, that you enter into on the Website, and information about you that is available on the Internet, such as from Facebook, LinkedIn, Twitter, and Google, or publicly available information that we acquire from service providers. Such information (including your type of request and other information) is collected, stored, and used in accordance with applicable laws and in a manner appropriate to the nature of your request and is used to fulfill it.
Use of Personal Information. In addition to the uses identified elsewhere in this Privacy Policy, we may use your Personal Information to: (a) improve your browsing experience by personalizing the Website and to improve our products and services; (b) send information to you which we think may be of interest to you by post, email, or other means; (c) send you marketing communications relating to our business or the businesses of carefully-selected third parties which we think may be of interest to you, and (d) provide other companies with statistical information about our users—but this information will not be used to identify any individual user. We may, from time to time, contact you on behalf of external business partners about a particular offering hat may be of interest to you. In those cases, we do not transfer your unique Personal Information to the third party. In addition, we may share data with trusted partners to contact you based on your request to receive such communications, help us perform statistical analysis, or provide customer support. Such third parties are prohibited from using your Personal Information except for these purposes, and they are required to maintain the confidentiality of your information.
Use of Navigational Information. We use Navigational Information to operate and improve the Website and our programs and services. We may also use Navigational Information alone or in combination with Personal Information to provide you with personalized information about Sterling Specialty Pharmacy.
Sharing with Affiliates. We may share Navigational or Personal Information with our affiliates, other companies, or agents in order for them to provide services for us; such information is shared and protected in accordance with applicable law. We do not otherwise share with or sell Navigational or Personal Information to unrelated companies. As we continue to develop our business, we may buy or sell business divisions or companies, we may merge or combine with another company, or our company itself, or all or a significant part of its assets, may be acquired by another company. In such transactions, this information generally is one of the transferred and shared business assets. The information transferred and shared remains subject to the promises made in any pre-existing privacy notice (unless, of course, you have agreed to be subject to new privacy notice terms), We may decide to release your Personal Information if we believe release is appropriate or necessary to comply with the law, to enforce or apply our Website terms of use and other agreements, or to protect the rights, property, or safety of the Website, our users, or others. This information may be released or exchanged with other companies and organizations to protect against fraud or illegal activity, or for credit risk reduction. We will cooperate with law enforcement and judicial and regulatory authorities, and we may provide Personal Information to appropriate government authorities upon receipt of a subpoena or court order, or to cooperate with a law enforcement or regulatory investigation. We will fully cooperate with law enforcement and regulatory agencies in identifying those who use our services for illegal activities. We also reserve the right to report to law enforcement and regulatory agencies activities that we, in good faith, believe to be illegal. We undertake no obligation or duty to release such information, however, unless we are required to do so under applicable laws.
Contact Us Page(s). We may provide email links on various pages of the Website that allow you to contact us directly with any questions or comments you may have. We may receive a confirmation when you open any email that we send to you, if your computer supports such capabilities. If you send us any email, we will retain such email and your email address for response. We also may compare our customer list to lists received from other companies, in an effort to avoid sending unnecessary or duplicate messages to you.
Retention of Personal Information. We retain Personal Information that you provide us as long as we consider it potentially useful in contacting you about our products and services.
Member Testimonials and Comments. We post customer testimonials and comments on our Website, which may contain Personal Information. We obtain each customer’s consent via email prior to posting the customer’s name and testimonial.
Service Providers. We employ other companies and people to provide services to visitors to our Website and to our customers and may need to share your information with them to provide information, products or services to you. Examples may include removing repetitive information from prospect lists, analyzing data, providing marketing assistance, processing credit card payments, supplementing the information you provide us in order to provide you with better service, and providing customer service. In all cases where we share your information with such agents, we explicitly require the agent to acknowledge and adhere to our privacy and customer data handling policies.
Social Media Features. Our Website may include Social Media Features, such as the Facebook Like button and Widgets, such as the Share This button or interactive mini-programs that run on our sites. These features may collect your IP address, which page you are visiting on our sites, and may set a cookie to enable the feature to function properly. Social Media Features and Widgets are either hosted by a third party or hosted directly on our Website. This Privacy Policy does not apply to these features. Your interactions with these features are governed by the privacy policies and other policies of the companies providing them.
Information about Children. This Website is not directed or marketed at, nor intended for, children under thirteen (13) years of age. Sterling Specialty Pharmacy does not knowingly collect any information, including personally identifiable information, from children under thirteen (13) years of age. If we learn that any information was provided to it through this Website by a person younger than thirteen (13) years of age, we will delete the information immediately.
Changes to this Policy. Sterling Specialty Pharmacy may modify this Privacy Policy at any time and from time to time without prior notice. If Sterling Specialty Pharmacy changes its Privacy Policy, the revised policy will apply only after the effective date of the revised policy. Your continued use of this Website following any new policy that is posted will be deemed your conclusive acceptance of the modified policy, so you should periodically review this policy to be aware of such modifications.
Application of this Policy. Our online Privacy Policy applies only to information that we collect from customers online who visit Sterling Specialty Pharmacy.com and any other affiliated website that refers to this Privacy Policy. It does not apply to any information collected at our distribution centers, corporate office, by sales representatives, or at other physical locations.
Links to External Websites. This Website contains links to other websites. You should review the privacy statements of any sites operated by other companies or organizations that are linked to this Website in order to understand how that site collects, uses, and shares your personal information. Sterling Specialty Pharmacy is not responsible for the content nor privacy statements or practices of sites and services controlled by other companies or organizations.
Applicable Law. If you choose to visit our Website, your visit and any dispute over privacy is subject to this Privacy Policy and our Terms and Conditions of Use, including limitations on damages, arbitration of disputes, and application of the law of the State of Minnesota. References above to “applicable law” mean the law of the State of Minnesota and US federal law.
Questions. If you have any questions about this Privacy Policy or our treatment of the information you provide us, please write to us at Sterling Specialty Pharmacy, 905 N Main St, Austin, MN 55912, Attn: Privacy Policy.
© Sterling Specialty Pharmacy, 2018-2023. All rights reserved.
Important Safety Information
What is the most important safety information I should know about XYOSTED?
Blood Pressure Increases – XYOSTED can increase your blood pressure, which can increase your risk of having a heart attack or stroke and can increase your risk of death due to a heart attack or stroke. Your risk may be greater if you have already had a heart attack or stroke or if you have other risk factors for heart attack or stroke. If your blood pressure increases while you are on XYOSTED, blood pressure medicines may need to be started or new medicines may need to be added. If your blood pressure cannot be controlled, XYOSTED may need to be stopped. Your healthcare provider should monitor your blood pressure while you are being treated with XYOSTED.
What is XYOSTED?
XYOSTED is a prescription medicine that contains testosterone. XYOSTED is used to treat adult men who have low or no testosterone due to certain medical conditions.
It is not known if XYOSTED is safe and effective for use in children younger than 18 years old. Improper use of XYOSTED may effect bone growth in children.
XYOSTED is a controlled substance (CIII) because it contains testosterone that can be a target for people who abuse prescription medicines. Keep your XYOSTED in a safe place to protect it. Never give your XYOSTED to anyone else. Selling or giving away this medicine may harm others and it is against the law.
XYOSTED is not meant for use by women.
Do not use XYOSTED if you:
- Are a man who has breast cancer.
- Have or might have prostate cancer.
- Are a woman who is pregnant. XYOSTED may harm your unborn baby.
- Are allergic XYOSTED or to any ingredients in XYOSTED including testosterone or sesame oil.
- Have low testosterone without certain medical conditions. For example, do not take XYOSTED if you have low testosterone due to age.
What should I tell my healthcare provider before using XYOSTED?
Before you use XYOSTED, tell your healthcare provider about all of your medical conditions, including, if you any of the following: high blood pressure or heart problems, high red blood cell count, urinary problems due to an enlarged prostate, kidney or liver problems, a history of mental health illness including suicidal thoughts or actions, depression, anxiety or mood disorder, or problems breathing while you sleep (sleep apnea).
Tell your healthcare provider about all the medicines you take, including prescription and nonprescription medicines, vitamins, and herbal supplements.
Using XYOSTED with other medicines can affect each other. Especially, tell your healthcare provider if you take insulin, medicines that decrease blood clotting (blood thinners), corticosteroids or medicines for pain and cold. Know the medicines you take. Ask your pharmacist for a list of all your medicines if you are not sure. Show your list to your healthcare provider and pharmacist when you get a new medicine.
How should I use XYOSTED?
- See the detailed Instructions for Use for Information about how to use XYOSTED.
- Use XYOSTED exactly as your healthcare provider tells you to take it.
- Your healthcare provider will show you or your caregiver how to inject XYOSTED. You should not inject XYOSTED until you have been trained on the proper way to use it.
What are the possible side effects of XYOSTED?
XYOSTED can cause serious side effects including:
- See “What is the most important information I should know about XYOSTED?” above.
- Increase in blood pressure. XYOSTED can increase your blood pressure, which can increase your risk of having a heart attack or stroke and can increase your risk of death due to heart attack or stroke. Your risk may be greater if you have already had a heart attack or stroke or if you have other risk factors for heart attack or stroke.
- Increase in red blood cell count, hematocrit or hemoglobin. High red blood cell counts increase the risk of clots, strokes, and heart attacks. You may need to stop XYOSTED if your red blood cell count increases. Your healthcare provider should check your red blood cell count, hematocrit and hemoglobin while you use XYOSTED.
- Cardiovascular Risk. Possible Increase risk of heart attack, death, or stroke.
- If you already have an enlarged prostate, your signs and symptoms may get worse while using XYOSTED. This can include: increased nighttime urination, trouble starting urination, more frequent urination, feeling an urge to urinate, having a urine accident, and being unable to pass urine or weak urine flow
- Increased risk of prostate cancer. Your healthcare provider should check you for prostate cancer or any other prostate problems before you start and while you use XYOSTED.
- Blood clots in the legs or lungs. Signs and symptoms of a blood clot in your leg can include leg pain, swelling or redness. Signs and symptoms of a blood clot in your lungs can include difficulty breathing or chest pain.
- Abuse. Testosterone can be abused, when taken at higher than prescribed doses and when used with other anabolic androgenic steroids. Abuse can cause serious heart and psychological side effects.
- In large doses XYOSTED may lower your sperm count.
- Liver problems. Symptoms of liver problems may include nausea or vomiting, yellowing of your skin or whites of your eyes, dark urine or pain on the right side of your stomach area (abdominal pain).
- Swelling of your ankles, feet, or body, with or without heart failure. This may cause serious problems for people who have heart, kidney or liver disease.
- Enlarged or painful breasts.
- Problems breathing while you sleep (sleep apnea).
- Change in mood. Talk to your healthcare provide if you have changes in mood or behavior including, new or worsening depression, or suicidal thoughts.
Call your healthcare provider right away if you have any of the serious side effects listed above.
The most common side effects of XYOSTED include: red blood cell increase, prostatic specific antigen (PSA) increase (a blood test for prostate cancer), increased blood pressure, and injection site reactions including bruising, bleeding, redness and headache.
Other side effects include more erections than are normal for you or erections that last a long time. Tell your healthcare provider if you have any side effect that bothers you or that does not go away. These are not all the possible side effects of XYOSTED. For more information, ask your healthcare provider or pharmacist.
For more information, go to www.XYOSTED.com or call 1-844-XYOSTED (1-844-996-7833).
To report side effects to the FDA visit www.fda.gov/medwatch, or call 1-800-FDA-1088.
Please see the full Prescribing Information, including Boxed Warning, and Medication Guide.